One More Help

Something isn't working — what do I do?

Quick answer

Most problems are Game Center sign-in, iCloud, or Restore Purchases. Fixes are below. Still stuck? Email us with your phone model and which game.

I can’t replay today’s daily

  • It’s one try, so the daily board is fair for everyone.
  • Tap Practice on the card to play that game again for fun.

My score isn’t on the leaderboard

  • Check you’re signed in to Game Center: iPhone Settings › Game Center.
  • The Ranks tab says “Game Center is off” if you aren’t.
  • Scores post when a round ends.
  • Everything you’ve already earned posts when you sign in.

I got a new phone and my progress is gone

  • Sign in to the same Apple Account with iCloud on.
  • Your progress, achievements and rank come back from iCloud.

I bought One More+ on another phone

  • Open Settings (gear on the Games tab).
  • Tap Restore Purchases while signed in to the same Apple Account.
  • “Nothing to restore on this Apple ID.” means that Apple Account has no One More+.
  • “Prices aren’t loading. Check your connection.” — get online and try again.

I’m out of plays

  • Each play comes back one hour after you used it.
  • The daily challenge and Versus never use a play.
  • One More+ gives unlimited plays. See Free plays and One More+.

A tile color is locked

  • The Style tab says what unlocks it — usually reaching a rank, a daily streak or versus wins.

My rival never played their turn

  • Game Center gives each player time to take their turn.
  • The match stays under Waiting on them on the Versus tab until it’s done.

I can’t make a crossword

  • “Making a crossword needs an iPhone with Apple Intelligence (iPhone 15 Pro or newer).”
  • “Turn on Apple Intelligence in Settings › Apple Intelligence & Siri, then come back.”
  • “Apple Intelligence is still getting ready on this iPhone.” Try again in a few minutes.
  • Any iPhone can still solve a crossword a friend sends in Versus.

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