How do I add another parent's phone, or my athlete's phone, to my family?

Your coach connects one phone — yours — with an invite code. After that, you can add the other parent’s or guardian’s phone to the same connection. It sees the same coach, the same sessions and the same chat. Nobody needs a new code from the coach.

Who is who

Each phone in a family has a role:

• Owner — the phone that used the coach’s invite code. It can add phones and remove any other phone.
• Parent — a phone added from the owner’s QR. It can add phones too, and remove any phone except the owner’s.
• Athlete — the athlete’s own phone, for athletes 15 or older. It gets the schedule and chat. It does not see packages or balances, and cannot add or remove phones.

The other phone can be an iPhone or an Android phone.

Adding a parent’s phone (on your phone)

1. Open the Teams tab.
2. Under Coaches, find your coach’s row and tap the Family button (the two-people icon). The Family screen opens and lists the phones already on it.
3. Under Add a phone, tap Add parent.
4. A QR code appears, with a code under it that looks like ABCD-EFGH-JKMN, and a timer: Expires in 14:59.
5. Keep this screen open while the other phone scans it.

To add the athlete’s own phone instead, turn on (athlete’s name) is 15 or older and tap Add athlete. The QR works the same way.

The code works once, for 15 minutes. If the timer runs out it reads Expired — make a new one: tap Done and tap Add parent again.

Joining (on the other parent’s phone)

Install Team Assist on that phone first and set it up as a parent.

1. Open the Teams tab.
2. If this phone has no coach yet, the Connect a coach card is already open. If it has one, tap the + next to Coaches (the row reads Manage and +).
3. At the bottom of the card, tap Join a family with a QR.
4. Tap Scan QR and point the camera at the QR on the other phone. Or type the code under Or type the code and tap Join.
5. It joins in a few seconds. The coach’s sessions and chat start to appear.

On the first phone, the QR closes on its own once the new phone shows up. The Family screen now lists it as Parent (or Athlete), with Joined and the date.

On the athlete’s own phone (15 to 17)

When Team Assist first opens it asks your age. Choose I am an athlete, 15 to 17. The phone opens as an athlete only, and the only way in is the athlete QR from your parent’s phone: open Teams, tap Join a family with a QR, and scan it.

A parent QR does not work on an athlete’s phone. It reads “This code is for a parent. Ask your parent for an athlete code.” and the phone is not added to the family. Under 15, the app does not open.

Removing a phone

1. On the Teams tab, tap the Family button on your coach’s row.
2. Tap Remove on the phone’s row.
3. Tap Remove again to confirm.

That phone stops getting updates for your athlete, and the coach drops off it the next time it opens. You will not see Remove on your own phone’s row (it is marked This phone). A parent phone cannot remove the owner.

If it does not work

• “A family code is 12 letters and numbers.” — check the code and type it again.
• “That QR is not a Team Assist family code.” — scan the QR on the Family screen, not another code.
• “Camera is off for Team Assist. Type the code instead.” — type the code, or turn the camera on for Team Assist in the iPhone’s Settings.
• The code expired, or was already used — tap Add parent for a new one.