How can we help?

Team Assist is for adults — coaches and trainers, parents or guardians, athletes 18 or over — and for athletes 15 to 17 that a parent adds with a QR. Athletes under 15 don’t have accounts.

There’s nothing to sign up for and no password. Team Assist uses the Apple Account already on your iPhone. You do need to confirm you’re 18 or over.

Team Assist is an iPhone app for coaches and trainers — scheduling sessions, managing a roster, running sessions, tracking billing, and sharing with connected parents and adult athletes.

An iPhone running iOS 18.6 or later, and you must be 18 or over. It runs on iPad too. Android isn’t available.

The Home tab is what you see when you open Team Assist: today’s sessions, a Needs Attention list of follow-ups, and shortcuts into the rest of the app.

Sessions are created in the Schedule tab — pick a type, time, and location, choose athletes or a team, and optionally make it repeat. Cancelling asks before deleting and can pre-fill a message to the group.

One athlete record holds everything about that person — contacts, notes, sessions, packages. Teams group athletes together, and an athlete can be on more than one.

Tools > Payments. Sell a package, record a payment, or set up Venmo links (steps and videos below). The finance center records money — packages, payment requests, balances, and payment history. It does not process payments: money changes hands outside the app, and you mark things paid.

Running a session records it. When you end the run, the phone transcribes the audio, writes a summary and pulls out what you said about each athlete. It all sits on the session for you to check — nothing reaches a family until you approve it.

Sessions, assignments, announcements, updates, and package summaries appear for the connected adult for each athlete — a parent or guardian, or an athlete aged 18 or over.

The Apple Watch app is a Run Playbook remote (switched on in Labs), the widget shows today’s sessions, and the share extension imports a parent’s contact card.

On the Athletes tab, tap Add Athlete, then tap Add multiple athletes from a CSV file at the top. Get the template, fill it in (one athlete per row), save it as CSV, and upload it. Check the preview, then tap Add. Nobody is invited or messaged.

Free covers 3 athletes. Starter covers 25, Pro covers 250. Settings › Subscription shows your plan, upgrades, and Restore Purchases.

Home is what you see when you open Team Assist as a coach: today’s practices and games, a Needs Attention list of follow-ups, and shortcuts into Schedule, Teams and Assignments.

Schedule tab → Builder → Open Session Builder. Pick Practice or Game, the date and time, the place, and the team (its players come with it), then Create. It can repeat.

Teams tab: add players with Add Athlete, group them into teams, and add assistant coaches under Staff. Each player has one record with their family’s contact details.

A staff member connects with a code, the same way a family does. They get their team’s sessions, announcements, assignments, and chat — and none of the family-only details.

Teams tab → Add Athlete → Add multiple athletes from a CSV file. Get the template, one player per row, put the team name in Group, save as CSV, upload, check the preview, tap Add. Nobody is messaged.

Running a session records it. When you end the run, the phone transcribes the audio, writes a summary and pulls out what you said about each athlete. It all sits on the session for you to check — nothing reaches a family until you approve it.

A connected family sees your practices and games for their player, plus assignments, announcements and updates. It all appears when you save it; nothing to publish.

The Apple Watch app is a Run Playbook remote (switched on in Labs), the widget shows today’s sessions, and the share extension imports a parent’s contact card.

Free covers 3 athletes. Starter covers 25, Pro covers 250. Settings › Subscription shows your plan, upgrades, and Restore Purchases.

Chat is between adults — you and the parents or adult athletes connected to you, plus team and staff conversations. Messages are text and emoji only.

A banner appears when messages aren’t syncing normally. Messages you’ve sent are saved on your device and delivered once things recover — they aren’t lost.

You send an invite code by text from the athlete’s page. The invited adult installs Team Assist, chooses the Athlete profile, and enters the code plus their phone number. Inviting anyone is optional.

Only connected adults see anything — a parent or guardian, or an adult athlete — and only what comes from coaches they’re actively connected to. Athletes under 18 see nothing.

A staff member connects with a code, the same way a family does. They get their team’s sessions, announcements, assignments, and chat — and none of the family-only details.

Home opens on today’s sessions, then anything that needs an answer from you, then what’s coming up, then four tiles: Assignments, Announcements, Packages, and Finance.

A session that needs an answer shows a blue New capsule with Accept and Decline buttons. Once you answer, the card shows the answer instead. You can change it from inside the session until it starts.

Packages lists every package your coach sold you, with credits used and left. Finance shows what is outstanding, any open payment request, and every payment recorded. A payment request also sits in Needs Attention on Home until it is settled.

Your coach texts you a 10-character invite code. On the Teams tab tap the + next to Coaches, pick which athlete it is for, paste the code, enter the phone number your coach has for you, and tap Connect.

On the Teams tab, tap the Family button on your coach’s row, then Add parent. A QR appears. On the other parent’s phone, open Teams, tap + next to Coaches, tap Join a family with a QR and scan it. The phone joins in a few seconds.

Team Assist uses the Apple Account already on your iPhone, plus a one-time confirmation that you’re 18 or over. Your information follows that account, not the device.

Our privacy policy is the authoritative description of what Team Assist handles and how, published at legal.mytombrown.com/privacy.

Deletion is handled through the request page at legal.mytombrown.com/delete-account, which explains what to send and what happens next.

Email appstoresupportwithasmile@icloud.com. Including your iPhone model, iOS version and what you were doing usually saves a round trip.

Use Report a Bug inside the app (Tools → Settings → Help), or email support with what you expected, what happened instead, and the steps to reproduce it.