How do I add another phone to my family?

Your coach connects one phone — yours — with an invite code. After that, you can add more phones to the same connection: the other parent, or your athlete. Every phone you add sees the same coach, the same sessions and the same chat. Nobody needs a new code from the coach.

Who is who

Each phone in a family has a role:

• Owner — the phone that used the coach’s invite code. It can add phones and remove any other phone.
• Parent — a second parent or guardian. It can add phones, and remove any phone except the owner’s.
• Athlete — your athlete’s own phone. It sees the schedule and chat. It cannot add or remove phones.

Adding a phone (on your phone)

1. Open the Teams tab.
2. Under Coaches, find your coach’s row and tap the Family button (the two-people icon). The Family screen opens and lists the phones already on it.
3. Under Add a phone, pick one:
   • Add parent — for the other parent or guardian.
   • Add athlete — for your athlete’s phone. First turn on “[name] is 15 or older”; Add athlete stays grey until you do.
4. A QR code appears, with a code under it that looks like ABCD-EFGH-JKMN, and a timer: Expires in 14:59.
5. Keep this screen open while the other phone scans it.

The code works once, for 15 minutes. If the timer runs out it reads Expired — make a new one: tap Done and add the phone again.

Joining (on the new phone)

Install Team Assist on the new phone first and set it up as a parent or athlete.

1. Open the Teams tab.
2. If this phone has no coach yet, the Connect a coach card is already open. If it has one, tap the + next to Coaches (the row reads Manage and +).
3. At the bottom of the card, tap Join a family with a QR.
4. Tap Scan QR and point the camera at the QR on the other phone. Or type the code under Or type the code and tap Join.
5. It joins in a few seconds. The coach’s sessions and chat start to appear.

On the first phone, the QR closes on its own once the new phone shows up. The Family screen now lists it with its role — Parent or Athlete — and Joined with the date.

What an athlete phone can do

• Can: see the schedule, answer sessions, and use chat.
• Cannot: see packages, payments, receipts or balances. None of the money shows on that phone.
• Cannot: delete chat messages or conversations.

The parent phones keep everything, money included.

Removing a phone

1. On the Teams tab, tap the Family button on your coach’s row.
2. Tap Remove on the phone’s row.
3. Tap Remove again to confirm.

That phone stops getting updates for your athlete. You will not see Remove on your own phone’s row (it is marked This phone). A parent phone cannot remove the owner.

If it does not work

• “A family code is 12 letters and numbers.” — check the code and type it again.
• “That QR is not a Team Assist family code.” — scan the QR on the Family screen, not another code.
• “Camera is off for Team Assist. Type the code instead.” — type the code, or turn the camera on for Team Assist in the iPhone’s Settings.
• The code expired, or was already used — make a new one with Add parent or Add athlete.