Family Chores Help

Something isn't working — what do I do?

Quick answer

Most problems are iCloud sync or an invite code. Try Sync Now and Refresh in Settings, check the fixes below, then email support.

Orange iCloud banner at the top

  • “Sign in to iCloud”: sign in to iCloud in iPhone Settings. Your data stays on this phone meanwhile.
  • “Can’t reach iCloud right now”: you’re offline. It syncs when you’re back online.
  • Other iCloud messages: your data is still saved on this phone. Email support with the message.
  • Tap the x to hide the banner.

Changes not showing on another phone

  • Pull down on any tab to refresh.
  • Settings > Sync Status, tap Sync Now and Refresh.
  • Still stuck? Compare Sync Status on both phones. The zone owner and family ID must match.

Can’t join with a code

  • Check the 6-character code and try again.
  • Codes can expire. Ask for a new one. They tap New Code on the Invite screen.
  • No Scan QR Code button: this phone can’t scan. Type the code instead.
  • Camera blocked: iPhone Settings > Apps > Chores, allow Camera.

Can’t find a button

  • Add Family Member, Invite, Remove member: Owner only.
  • New Chore, New Reward, Adjust, Approve: parents only.
  • Redeem greyed out: not enough available points yet.

“Something went wrong”

  • “You don’t have permission to do that”: ask a parent or the Owner.
  • Otherwise: try again. Then email support.

Start over

  • Settings > Start Over > Reset This Device: signs this phone out. The family stays in iCloud.
  • Delete All Family Data: Owner only. Erases everything for everyone. Can’t be undone.

Contact support