Recap Help

Something isn't working — what do I do?

Quick answer

Most problems are a permission or Apple Intelligence setting — the message in Recap says which. Still stuck? Email support.

It won’t record

  • “Recap needs the microphone.” Turn it on in Settings › Privacy › Microphone.
  • Mac, call audio: allow Recap in System Settings › Privacy & Security › Screen & System Audio Recording, then reopen Recap. Or turn off Include call audio.
  • Watch: allow the microphone for Recap in Watch Settings.

No transcript

  • “Recap needs Speech Recognition.” Turn it on in Settings › Privacy › Speech Recognition. Then tap Create again.
  • “No speech was heard in that recording.” Nothing to transcribe.
  • “This device can’t transcribe on its own.” Recap never sends audio off the device.

No podcast or notes

  • “This device doesn’t support Apple Intelligence.” Recap can’t make a podcast on it.
  • “Turn on Apple Intelligence in Settings.”
  • “Apple Intelligence is still downloading.” Try again in a little while.
  • “The API key was not accepted.” Check the key in Settings › AI.
  • “The AI service is busy or out of credit.” Try again shortly.

The voices sound robotic

  • Tap Get voices when asked, or Settings › Get better voices.
  • Or download natural voices in Settings.
  • “The … voice isn’t on this device.” Get voices in Settings › Accessibility › Spoken Content › Voices.

Recordings missing on another device

  • Check Settings › Sync with iCloud is on.
  • Sign in to iCloud on every device, with the same Apple Account.
  • Give it a moment. New files download on their own.

Natural voices won’t download

  • “The download didn’t finish.” Check the connection and try again. Use Wi-Fi.

Contact support